• Team Handling • To ensure end-to-end follow-ups are done to provide timely closures within specified timelines. • Associate should ensure that reports received are as per client the requirement. A leader should have the skill to manage client escalations and provide timely solutions to the issues. • Understand the SOW of clients. • Daily Morning Updates MIS – Client. • Daily Overall Pending MIS - Cops & Branches. • Mails Actioned. • Follow for fresh cases & resolving respective clients' Queries. • Follow up with cops for Aging cases & Express cases. • Allocating Reports to the shared team. • Ensure all CS share final reports with their respective clients. • Ensure all CS sharing Evening MIS - respective Client (Today's Closure, Pending cases & EDCs). • Overall Pending MIS - (Statewise with Cops & Branches.).